RETURNS

The reasons you can return any product are as follows:

1) The product is received and is faulty.
2) The product is unused and in same saleable condition as dispatched within 14 days of placing the order you contact us to return.

Any unwanted items which are older than 28 days CANNOT be returned and are out of warranty unless faulty.

You MUST ensure that you keep your invoice/Invoice ID as proof of your purchase from us. Without this information, your item may not be processed or the processing will be severely delayed.  

We will only accept returned products after prior contact with our customer service team via email at:  returns@mg-props.co.uk

PLEASE NOTE: If you have not followed these steps and have not contacted our customer services team and obtained a returns number then you will not be able to return your item.

If you do wish to return your item please contact us as soon as possible for a returns number.  We do not accept any returns without an official returns number so please contact us first.

There could be in some cases a 15% re-stocking fee.  You will be informed if this applies to your order.  If a return is cancelled within the allotted time then this will not be charged and no re-stocking fee.

You will bare the cost for return item(s) (unless faulty) and we would recommend they are sent insured and signed for on delivery and securely packaged for transit.

There are no exceptions to these terms whatsoever.

There is an exemption to above and this and that is for goods made to a customer's specification or where the item has to be painted for instance you are in the UK and do not have a valid VCRA exemption.  We will not accept returns under these conditions unless the item is faulty.

The product is unopened or unused within 14 days of placing your order.

We supply a money back guarantee on unused, and re-saleable items (in same condition as received)  with all manuals and accessories from the date you purchased.

If you receive a item you are not satisfied or changed your mind you can return it back to us at your expense.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Please contact us first about your return before sending it back (we will give you a returns number and return address). 

There is an exemption to this (as described above) and that is for goods made to a customer's specification or where the item has to be painted for instance you are in the UK and do not have a valid VCRA exemption.  We will not accept returns under these conditions unless the item is faulty.

The goods must be returned in same condition, new and unused condition to warrant a refund.
Your returned items must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The items must not have been used in any way that would no longer make them the same condition as received. And should be returned with the original box and packaging, along with all accessories you received with it complete in their sealed packaging where applicable. All PFC caps must be returned (unused).

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund
You should get a refund within 14 days of either from getting the goods back to us, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, we will only refund the basic cost. You will bare the cost of returning the item(s) back to us.

Exemptions
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items (please see above, for goods made to a customer's specification or where the item has to be painted for instance).

Please note we do not accept returns on situations as marked out below.

1. You don’t have a proof of purchase.
2. You have physically damaged the goods due to misuse (for example if you have broke it by hitting ,dropping it ect or have over tightened something)
3. The product is incomplete or has parts missing
4. You have painted the product (please note it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.)
5. You have taken the product apart and put together again. (unless done done by a qualified person)
6. You have broke your gun due to any type of modification you have made.
7. You're product is broken as a result of normal wear and tear.
8. You are outside your warranty.

Incorrectly Sent Items

It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence does happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible and we will pay all costs incurred.

Refund Policy

We will refund in accordance with the returns policy shown above. We will not issue refunds once the packaging has been opened (as detailed above) unless they are faulty.

REFUNDS
You can return items for refund for the following reasons ONLY:

Only items fitting these conditions can be returned for a refund.

1. The item is in new condition, and is unopened/unused condition / returned in the same condition as received.

Any refunds will be issued to the payment method which was used to purchase the item. We will NOT issue refunds to any other card or PayPal account other than that of the initially purchaser.

Delivery charges (returns)

Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. We will refund your original delivery charge when a product is faulty or damaged or you have changed your mind within the allotted time above.

Delayed Delivery

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. Please wait 15 working days before contacting us, also checking with your local Royal Mail sorting office to see whether they are holding the parcel for you. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address.  In some cases we will not be able to despatch a replacement until this claim is complete.

Damaged Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage. Please do not accept the parcel or sign as damaged. please email  us immediately if this happens.. Save all packaging material and paperwork and do not throw anything away! On some occasions the couriers may ask to see any damaged packaging

WHAT IF WE NEED TO RETURN THE PRODUCT BACK TO YOU?

If your returned product is found to be 1) NOT FAULTY, (when reported as being so)  or 2) if it is not returned in the same saleable condition, then we will return the item to you at YOUR OWN COST. This means you either arrange courier collection of the item or we send the item back to you at your own cost through our own means.

If the item is not faulty, we will not issue a refund to you.
If you are returning a new unopened item for a refund and it arrives used / not in the same saleable condition dispatched. Then we will NOT issue a refund and the item will be returned back to you at your OWN cost.

Any items which are not collected will become our property after 60 days and will be disposed of accordingly.

We hope you will be pleased with your purchase. As per the consumer contracts regulations you are entitled to cancel ordered goods within 14 days of receipt if you change your mind. and inform us within this time from receipt of goods. The returned goods must be unused and in the same condition as when dispatched by MG-Props and returned within 14 days from receipt.

If you wish to return goods under these circumstances you must email us within the allotted time to say which item you wish to return, and to provide your name and invoice number. When returning goods we recommend that you obtain proof of postage. The return postage cost will not be refunded where the goods are not found to be faulty or not returned in the same saleable condition.

None European Union, E.U deliveries/shipments :  Will I have to pay customs fees on my order?

All deliveries within the E.U. will not incur additional shipping cost or be levied tax, duty, processing fees. 

Deliveries OUTSIDE the E.U may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, MG-Props has no control over these fees. Please contact your local customs office for more information.  You are responsible for your import and paying any fees associated with the import.  Please also allow extra time for none E.U. deliveries.  i.e custom clearance procedure.

The shipping charges you pay to MG-Props only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs

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Our business address:  MG-Props, Brook House, 54A Cowley Mill Road, Uxbridge, Middlesex, UB8 2QE.

Email: hello@mg-props.co.uk

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