The reasons you can return any product are as
Any items which are older than 28 days
CANNOT be returned and are out of warranty.
We will only accept returned products after prior contact with our customer service team via email at: firstname.lastname@example.org
Only once you have received the Official Returns Form from us can you return the item provided it is within the 28 days period from purchasing.
PLEASE NOTE: If you have not followed these steps and have not contacted our customer services team via the above methods and retrieved a returns form then you will not be able to return your item.
If you do return your item without the relevant Official Returns form and the correct and corresponding order ID/Invoice ID, then your item will be returned to you at YOUR OWN cost. We do not process any returned items without the correct completed form and or return number in any circumstances.
If the returns form is not fully completed and signed, then your returned item will be returned to you at your own cost.
Delivery cost and your return cost will not be refunded. There is a 15% re-stocking fee.
There are no exceptions to these terms whatsoever
The product is unopened and within 7 days of delivery for refund or replacement.
We supply a 7 day money back guarantee on unused, sealed and re-saleable items with all manuals and accessories from the date you received your goods. Return postage for unwanted items is at your expense.
If you receive a item you are not satisfied with or wish to return it back it must be returned back to us within 7 days of you receiving it. Extra time allowed for public holidays.
Please contact us first about your return before sending it back (we will give you a returns number and return address).
The goods must be returned in same
condition, new and unused condition to warrant a refund.
Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence does happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you without the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.
We will refund in accordance with the returns policy shown above. We will not issue refunds once the packaging has been opened, unless they are faulty.
Only items fitting these conditions can be returned for a refund.
Any refunds will be issued to the payment method which was used to purchase the item. We will NOT issue refunds to any other card or PayPal account than that of the initially purchaser.
We will not refund delivery costs on items which are returned due to your own error in purchasing.
Delivery charges (returns)
Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.
If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. Please wait 15 working days before contacting us, also checking with your local Royal Mail sorting office to see whether they are holding the parcel for you. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address. In some cases we will not be able to despatch a replacement until this claim is complete.
It is the customers responsibility to carefully check that all merchandise
received is undamaged and in good working condition.
WHAT IF WE NEED TO RETURN THE PRODUCT BACK TO YOU?
If your returned product is found to be 1) NOT FAULTY, or 2) if it is not in 'New' unopened condition, then we will return the item to you at YOUR OWN COST. This means you either arrange courier collection of the item or we send the item back to you at your own cost through our own means.
If the item is not faulty, we will not issue a refund to you.
Any items which are not collected will become our property after 60 days and will be disposed of accordingly.
We hope you will be pleased with your purchase. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 7 days of receipt if you change your mind. The returned goods must be unopened and unused and in the same condition as when dispatched by MG-Props.
None European Union, E.U deliveries/shipments : Will I have to pay customs fees on my order?
All deliveries within the E.U. will not incur additional shipping cost or be levied tax, duty, processing fees.
Deliveries OUTSIDE the E.U
may be charged customs fees (taxes,
duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately,
MG-Props has no control over these fees. Please
contact your local customs office for more information.
You are responsible for your import and paying any fees associated with the
import. Please also allow extra time for none E.U. deliveries. i.e
custom clearance procedure.
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Our business address: MG-Props, Brook House, 54A Cowley Mill Road, Uxbridge, Middlesex, UB8 2QE.